Privacy notice
Last updated: 27 October 2026.
Who we are
Hospitality Energy Support (and the Hotel Energy Support brand) provide operational energy monitoring and practical advice to hospitality venues. Contact: hello@hospitalityenergysupport.co.uk.
What we collect
When you enquire or subscribe we may hold your name, work email, phone number, venue name, postcode, and the utility invoices or meter data you send us. Website hosts may log standard technical data (IP address, browser type) for security and performance.
If you fill in a form on our website, such as the ESOS scope form, your answers are stored by our website host (Netlify) and emailed to us. We use them only to carry out the check or reply to you.
Why we use it
To respond to enquiries, deliver the monitoring service for your site, send reports and (on Premium) funding or awards alerts, and improve the service. We do not sell your data.
Sharing
We only share what is needed with processors who help us run email or hosting, or with a specialist you have asked us to introduce. If a referral may earn a fee, we will say so.
The companies that help us run the service are Stripe (payments), Netlify (website and forms), IONOS (email) and our cloud file storage provider.
Your bills and meter data
Each subscribing venue gets its own email address for sending us bills, for example yourvenue@hospitalityenergysupport.co.uk. We keep the bills you send in a private folder for your venue and use them only to produce your reports and advice. Bills can show names, addresses and account numbers, so please only send what we need.
How long we keep things
- Bills, meter data and reports: while your subscription is active. We delete them within 12 months after it ends, or sooner if you ask.
- ESOS scope form answers, if you don't go on to subscribe: 12 months from your check.
- Payment and invoice records: 6 years, as HMRC requires for business records. Card payments are handled by Stripe, and we never see your full card number.
Your rights
Under UK GDPR you can ask to see, correct, delete or restrict the data we hold about you. You can also complain to the ICO at ico.org.uk.
Cookies & visitor stats
If you click Accept on our cookie banner, we use Google Analytics to count visits to this website: which pages are viewed, roughly where visitors are in the world, the type of device and browser, and how people arrived (for example from a search). This is anonymous, aggregated data that helps us improve the site. We do not use it for advertising and we cannot identify you from it.
Google Analytics sets these cookies only after you accept:
- _ga — tells visits apart so we can count unique visitors (expires after 2 years).
- _ga_<ID> — keeps track of your current visit (expires after 2 years).
If you click Decline, Google Analytics is not loaded and no analytics cookies are set. We remember your choice in your browser’s local storage (hes-cookie-consent) so we don’t keep asking.
Changing your mind: use Cookie settings (also at the bottom of every page) to accept or decline at any time. You can also clear cookies in your browser settings. Google’s own information is at policies.google.com.
Contact
Privacy questions: hello@hospitalityenergysupport.co.uk.